1. Satisfaction Guarantee
At VitaVants Labs, the quality of our products and the trust of our customers are our highest priorities. For this reason, we offer a full 60-day satisfaction guarantee on all orders placed directly through our official website. If you are not completely satisfied for any reason, you may request a full refund within 60 days of the purchase date.
2. Eligibility for Refund
All customers who purchase through our official website are eligible for a refund within 60 days, without any restrictions or additional requirements. You are not required to return the product, keep the original packaging, or provide a specific reason for your request.
To process your refund, we only require:
Your order number or valid proof of purchase.
3. Refund Process
To request a refund, simply follow these steps:
Contact our customer support team via email at [email protected].
Provide your order number and let us know that you wish to use the unconditional 60-day money-back guarantee.
Our team will process your request promptly, without additional verification or product returns.
4. Refund Processing Time
Once your request has been received, your refund will be processed within 3–5 business days. The refund will be issued using the same payment method you used at the time of purchase. Depending on your bank or payment provider, it may take an additional 5–10 business days for the funds to appear in your account.
5. Shipping Costs
All refunds include the full amount paid, including any shipping or handling fees. No deductions will be made.
6. Damaged or Defective Products
If you received a damaged or defective product, you may either use our 60-day guarantee or request a replacement shipment — whichever you prefer.
7. Exceptions
Our guarantee applies to all products without exception, including digital, personalized, or custom-made items. No product category is excluded from the 60-day refund policy.
8. Return Address
Ormond Building
31–36 Ormond Quay Upper
Dublin 7, D07 EE37
Ireland
9. Contact
If you have any questions regarding this Refund Policy or need assistance, you can contact us anytime at:
📧 [email protected]